• Call us on:01260 272131

Services

What can we do for you and your pet?

  • Services
  • Cat Friendly Clinic
  • Community Nursing
  • Puppy Socialisation
  • Blood Tests
  • Medication & Prescriptions
  • Lab Samples
  • Insurance Claims
  • Dental Staging Guide

Services

  • Vaccinations
  • Microchipping
  • Neutering
  • X-rays and ultrasonography
  • Dental and surgical theatres
  • Nurse clinics
  • On-site laboratory
  • Large, free car park
  • Pet food and pet products for sale
  • Separate cat and dog waiting rooms
  • Experienced, qualified vets
  • Open 7 days a week, with dedicated out-of-hours via VetsNow
  • 15 minute appointments
  • Many visiting specialists
  • Community Veterinary Nursing Service
  • Cat Friendly Clinic

Cat Friendly Clinic

1. Booking appointments

  • Book cats in the Cat Clinic if possible (weekdays 2-3pm).
  • Or else book at the beginning or end of a consultation period, so that the waiting room is not as busy or full.

2. Waiting to be seen

  • We have separate cat and dog waiting areas.
  • The cat barrier in the waiting room helps shield cats from dogs.
  • We have provided Cat Stands for clients to place their cat baskets on. This allows the cat to sit higher up, which increases their sense of security and well-being.
  • There are blankets available so that cat baskets can be covered whilst they wait, which further reduces their anxiety and stress.
  • Clients with cats should be invited to wait in a free consulting room if there are boisterous and barking dogs in reception.

3. In the consultation room

  • We are trained to handle cats in a friendly and sensitive manner, which means we avoid scruffing at all costs.
  • Cats are encouraged to wander around the consultation room to acclimatise to the surroundings and environment
  • Treats are on hand to make the visit a positive experience for our feline patients.
  • Feline pheromone spray (Feliway®) is sprayed to help relax anxious or nervous cats.
  • Cat carriers that have a detachable lid or those that can be fully unzipped are recommended, to avoid having to tip cats out and risk adding to their stress.

4. Hospitilisation

  • We have separate cat kennels away from dogs.
  • Our aim is to make each cat’s stay as comfortable as possible. Ask the client;
  • What is your cat’s normal food? Can you bring some in for when they recover?
  • Do they have a preferred cat litter? Sand, compressed paper, etc.
  • What type of bowl do they eat and drink from at home? Is it metal, ceramic, deep, shallow, etc.
  • Finally, we have recently invested in dental radiography. This is vital when performing dentistry on cats to avoid missing disease that is occurring below the gum line, at root level.

Community Nursing

In an effort to cater for all of our patients (as well as their owners!) we are pleased to offer a Community Veterinary Nursing Service (CVNS).

CVNS Features:

  • Consultations for specific procedures performed in the comfort of your home by one of our Registered Veterinary Nurses.
  • Available Tuesdays and Thursdays, at a mutually convenient time scheduled in advance (other days possible depending on surgery commitments and staffing levels).
  • Specific procedures including (but not limited to);
  • Advice on introducing your new kitten or puppy to your home
  • Assessment of your garden to help identify any hidden dangers
  • Nail clipping
  • Anal gland expression
  • Administration of medication prescribed by us (oral, injectable, or topical)
  • Post-operative check-ups
  • Ear cleaning
  • Clipping of isolated matts from compliant patients
  • Bathing your pet with medicated shampoo prescribed by us
  • Collection and/or delivery after surgery
  • Dressing checks and re-bandaging if applicable
  • Second vaccinations
  • Blood pressure measurements
  • Urine and/or blood sample collection as directed by the vet
  • Blood glucose checks
  • Intraocular pressure measurement
  • Physiotherapy and senior pet care advice specific to your home
  • Weight clinics and dietary advice
  • Application of flea and/or worming treatment provided by us
  • Discussions prior to euthanasia appointments and/or bereavement support
  • Food and/or medication delivery

Cost

  • £15 surcharge in addition to the standard fee for the specific procedure.
  • 20% surcharge discount for Pet Health Club members.
  • Payment in cash at time of visit, or in advance at time of booking.

Helping you and your pets on-site and within the community!

Puppy Socialisation

On the first Tuesday of each month, we run a puppy socialisation evening. These are held from 7pm, and involve our nurses (Jenny or Milly) and Jez Firth, an experienced animal behaviourist who we are lucky enough to have in our local area.  

During these sessions, Jez provides valuable information to help you and your puppy cope with your first weeks together and beyond, in a relaxed and informal atmosphere. Our nurse will also provide your puppy with a one-on-one examination and desensitisation session, and will happily answer any medical questions that you may have.  

To cover Jez’s time, the cost is £10 per puppy. Puppies should have received their first vaccination before attending, and should be no older than 16 weeks of age.  

If you would like any further information on these sessions, or would like to book your puppy in to the next one, then please speak to a member of staff. All of our contact information can be found here.

Click here to view a short action video of one of our puppy sessions in progress!

Jez has provided us with the following information about himself:

Hello, my name is Jez Frith and I run the Animal Behaviour Clinic, helping dog owners across the North West deal with both behavioural and training issues. I have worked with owners and their dogs for the past 20 years, since graduating from university having studied Animal Behaviour. Working on a one to one basis, generally in the clients own home, I help owners to understand why their dog demonstrates a given behaviour, how it has developed then explaining and demonstrating an appropriate, positively reinforced training routine to develop a desired outcome. Over 20 years I have worked with a vast range of dog breeds with an even wider range of behavioural issues and training needs, whether it be an 8-week old puppy needing house training or a 12-year old Labrador showing aggression to the post man - I am here to help.
Many behavioural issues are attributed to a lack puppy socialization and basic training; this was when in consultation with a number of vet practices that we developed a puppy socialisation class. These are one off sessions that inform owners about the importance of puppy socialisation, the do’s and don’ts and how to deal with issues should they arise, in a relaxed and friendly atmosphere.
I am always happy to chat about any behavioural issue or training requirements you may have. Click here to view my website.

Blood Tests

  • Sedation and general anaesthesia should not be undertaken lightly.
  • Anaesthetic agents are metabolised by the liver, excreted by the kidneys, and reduce vital signs such as heart and respiratory rate, and blood pressure.
  • Therefore, the more that is known about your pet’s health and organ function the better.
  • This is because having this information helps us to select the safest anaesthetic protocol for your pet, and allows us to uncover hidden illnesses not apparent on the clinical exam.  
  • Such illnesses could compromise your pet’s health once sedated or anaesthetised, and we do not want to take any unnecessary or life-threatening risks.
  • Anaemia, early liver or kidney failure, diabetes mellitus, hyperthyroidism, infections, heart disease, and pancreatitis are all part of a long list of diseases that can impact on the safety of an anaesthetic, as well as on a patient’s recovery.
  • This is not a scare tactic – it is a fact.
  • We owe it to you and your pet to ensure that all procedures that we put them through are as safe as possible.  
  • Knowing their blood parameters helps us a great deal with this.
  • Normal results are our favourite type of result, as these allow us to proceed with confidence.
  • Such results also provide an ideal baseline reference from which future results can be compared.
  • That is why even testing younger patients is advisable, as we then have on file what is normal for your particular pet.  
  • The cost of pre-anaesthetic blood testing is only £37.45 (plus 10% off if a member of our Pet Health Club). This may have already been included in the estimate given to you by the vet. For routine neuters (spays and castrates) it is an extra charge.  
  • If results are abnormal then these will be discussed with you before proceeding, and the option of additional safety measures considered (e.g. IV fluids, or a review of the initial planned sedation/anaesthetic protocol), or further investigations might be recommended to investigate severely abnormal results.
  • If you would like any further information or guidance on the above, then please discuss these with a clinical member of staff (vet or nurse). All of our contact information can be found here.

Medication & Prescriptions

Purchasing from the practice

  • Recommended when treating acute, short-term illnesses, and when the start of treatment is required immediately.
  • Guarantees that the correct medication is dispensed, and at the correct dose.
  • Allows us to discuss with you in person how to administer the medication, and even show you what the dose correlates to on the syringe (in the case of liquid medications), or how much to apply (in the case of topical creams and lotions).
  • Supports the practice and allows investments to be made towards staff, equipment, and the clinic building – all of which mean better care for your pet, and a better service for you! 
  • Sales of medications allow us to maintain surgical and investigation fees at as reasonable a price as possible. Without these sales, then our prices would have to be significantly increased in order to cover our daily running costs.
  • Requires a check-up with one of our vets a minimum of every 6 months, where chronic medications are concerned.
  • When ordering repeat medications, please order by 4pm (weekdays) for guaranteed next day delivery.
  • Patients on our Pet Health Club benefit from 10% off the purchase of Pet Shop Products, and 20% off selected Lifetime Care Medications. Many products also come with manufacturer Loyalty Schemes, when purchased from the practice.  

Purchasing from an external pharmacy

  • Requires a written prescription from us, for which we require 24 hours’ notice.
  • Incurs a fee for each pet’s written prescription, applied every 6 months. 
  • Up to 3 medications per pet can be allocated on a single prescription.
  • In the case of more than one pet, then each pet requires a separate prescription.
  • For chronic medications, a check-up with one of our vets will be required a minimum of every 6 months.
  • Please be cautious when purchasing medications on line, as not all sellers supply legitimate products. We can advise on reputable UK-based on line pharmacies.
  • It is illegal to buy a Prescription Only Medication without a prescription. Pharmacies that claim no prescription is required are breaking the law, and so are you if you proceed with the purchase.  As such, the Veterinary Medicine Directorate may seek prosecution.  
  • Note that reputable sellers will be aware of your need for a prescription and the fact that you will have been charged for this, so their medication price will be set with this in mind. Postage and packing fees may also apply. Therefore, what appears to be a substantial difference in price initially may not be so significant once these added fees are taken in to account.

Lab Samples

In-house laboratory features;

•   We have a well-equipped laboratory on-site, allowing us to perform microscopy, urinalysis, haematology, and biochemistry.  We also have separate analysers for measurement of blood glucose, lactate, and clotting times (APPT and PT), as well as SNAP tests for specific diseases including pancreatitis, feline AIDS and leukaemia viruses, and canine parvovirus.

•   In-house analysers allow us to obtain results very rapidly, and these will be reported within 24 hours of sampling. 

•   These tests can be run every day of the week.

External laboratory features;

•   More specific blood and urine tests, as well as in-depth cytology, culture and sensitivity, and histopathology are performed using an external lab (Idexx), based in Yorkshire. 

•   Samples are collected each weekday evening (weather permitting!) by an overnight courier.

•   Results are processed with variable turnaround times depending on the requested test.  This can vary from 1 day to 3-4 weeks.  Additionally, some tests are only performed on certain days of the week (e.g. canine/feline proBNP). 

•   Your pet’s vet will indicate when results are to be expected. 

Interpretation and reporting of results;

•   Once results are received, for both in-house and external samples, then your pet’s vet will call you to discuss them with you.  Please ensure that we have your correct contact details in order for them to do this. 

•   If you haven’t heard back from the vet within the estimated turnaround time, then please call to request a telephone appointment, and they will call you back when available.

•   Please note that results may not be sent through from the lab until the end of the day (6pm). 

•   Additionally, due to our evening consultation times and vets dealing with other patients, your pet’s vet may not be able to ring you until the end of their working day (7pm), or potentially the following day if they are dealing with an emergency. 

•   In the case of complex results or late receipt, then the vet may prefer to email you their interpretation with a copy of the results, as well as the recommended plan going forward.  Consequently, please also ensure that we have your email address on file.

Read more about Lab Samples on our FAQs page!

Insurance Claims

Please be aware that as of April 1st 2018 we shall be introducing an administration fee for all new Direct Insurance Claims. This is required due to the extra workload involved in processing these claims.

One admin fee will be charged for every new condition claimed per policy year, and ongoing charges relating to this claim can then continue to be processed direct with your pet’s insurance provider.

Please note that in order for us to offer you payment by Direct Claim, then the following criteria must be met for the initial outstanding amount;

  • You have paid your excess.
  • The remaining balance is >£100.
  • Your pet is not insured with E&L.
  • You have given permission to your pet's insurance provider to speak to us.
  • You have read and signed our Direct Claim Agreement Form.
  • You have provided us with two completed and signed Insurance Claim Forms.

Our Direct Insurance admin fee does not apply to pets who are members of our Pet Health Club – PHC Members benefit from a 100% discount!

Please ask if you have any questions.

We thank you for your cooperation and understanding.

Dental Staging Guide

Practice information

Congleton Veterinary Centre

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  • Mon
    8:30am - 7:00pm*
  • Tue
    8:30am - 7:00pm*
  • Wed
    8:30am - 7:00pm*
  • Thu
    8:30am - 7:00pm*
  • Fri
    8:30am - 7:00pm*
  • Sat
    8:30am - 4:00pm
  • Sun
    10:00am - 1:00pm

Emergency Details

Please call:

01260 272131
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Find us here:

West Heath Retail Park Sandbach Road Congleton Cheshire CW12 4NB
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Please call this number for emergencies:

01260 272131