• Call us on:01260 272131

Direct Insurance Claims

Please be aware that as of April 1st 2018 we shall be introducing an administration fee for all new Direct Insurance Claims. This is required due to the extra workload involved in processing these claims.

One admin fee will be charged for every new condition claimed per policy year, and ongoing charges relating to this claim can then continue to be processed direct with your pet’s insurance provider.

Please note that in order for us to offer you payment by Direct Claim, then the following criteria must be met for the initial outstanding amount;

  • You have paid your excess.
  • The remaining balance is >£100.
  • Your pet is not insured with E&L.
  • You have given permission to your pet's insurance provider to speak to us.
  • You have read and signed our Direct Claim Agreement Form.
  • You have provided us with two completed and signed Insurance Claim Forms.

Our Direct Insurance admin fee does not apply to pets who are members of our Pet Health Club – PHC Members benefit from a 100% discount!

Please ask if you have any questions.

We thank you for your cooperation and understanding.

Practice information

Congleton Veterinary Centre

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  • Mon
    8:30am - 7:00pm*
  • Tue
    8:30am - 7:00pm*
  • Wed
    8:30am - 7:00pm*
  • Thu
    8:30am - 7:00pm*
  • Fri
    8:30am - 7:00pm*
  • Sat
    8:30am - 4:00pm
  • Sun
    10:00am - 1:00pm

Emergency Details

Please call:

01260 272131
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Find us here:

West Heath Retail Park Sandbach Road Congleton Cheshire CW12 4NB
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Please call this number for emergencies:

01260 272131