When you arrive at the Vets Now clinic, you may have to wait before the vet sees you and your pet. Emergency work is, by its nature, unpredictable and it is difficult to schedule appointments. Emergency vets will always see and treat the sickest pet first. If possible, call the clinic ahead of time to let them know when to expect you and to give them enough information for them to ascertain what kind of emergency it is. This is especially important for the very sick pets, since the veterinary team can prepare some of the emergency treatments to save time when you arrive, and can meet you at the door to assist if your pet is unable to walk.
If there is going to be any significant delay before your pet is going to be seen by the vet, a qualified veterinary nurse will perform a triage assessment to ensure there will be no risk to your pet from the delay. If the nurse has any concerns, she or he may admit your pet to the treatment area to provide first aid such as oxygen therapy and pain relief. You will be asked to wait in the waiting room in this situation.
If you have any concerns about your pet while waiting to the see the veterinary surgeon, speak to the receptionist or nurse – don’t sit and worry that things are deteriorating.
Once the veterinary surgeon has examined your pet, he or she will discuss with you any tests that may need to be run and any treatment that needs to be given. You will also be given an estimate of costs at this stage.
If your pet has an intravenous injection, blood sample, intravenous catheters or a scan, they will need to have some fur clipped. This may be from multiple places, and in the case of scans or surgery may be extensive. This is to help prevent bacterial contamination and infection.